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Customer Care
Seneca specializes in world-class support services for customers worldwide. Our U.S.-based customer care specialists undergo extensive training and have years of experience helping customers deploy, leverage and maintain the latest computing technologies. From end-to-end troubleshooting and system restoration to product knowledge and repair services, Seneca is your complete customer support resource.
Warranty
- Standard depot warranties (1–5 year)
- Global on-site coverage
- Global advanced replacement programs
- Field replacement unit (FRU) programs
Support
- Experienced, trained, and accessible sales staff
- Convenient online ordering
- Well-qualified, professional technicians
- Toll-free tech support
- Explore our channel support site »
Refurbishment and Remanufacturing
Asset Tracking Portal
- Initiate RMAs
- Track the status of any RMA
- Track asset location
- Verify bill of materials associated with any asset
- Add and associate custom parts to systems
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